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Call Reporting Software Built for Australian Businesses
Running a business means the phones do not stop, but understanding what is actually happening on them is another matter entirely. Callation is the cloud communication platform that closes this gap, consolidating extension activity, missed calls, and trunk usage into a single automatic feed, so no member of the team is required to compile the numbers manually.
Welcome to Callation
400+
Businesses Using Callation
125K+
Extensions Monitored
35K+
Monthly Reports Sent
OUR SERVICES
Explore Callation Services
Scheduled Reporting & Alerts
Stay Informed Automatically Callation is a cloud-based call tracking platform that delivers ...
Real-Time Dashboards
Intuitive, configurable dashboards that give you a clear view of team performance ...
What Callation Offers
Discover Callation Services
Four services form the foundation of our call reporting software, each addressing a distinct aspect of how a business is truly performing on the phone.
Call Reporting
A complete view of activity across every extension, group, and trunk line, with full call detail records available on demand.
Custom Reporting
Where standard reports do not meet a business's requirements, our team can tailor reporting to the specific figures that matter most.
Real-Time Dashboards
A live, easily interpreted view of how the team is managing calls and customers at any given moment.
Scheduled Reporting & Alerts
Reports are delivered automatically in PDF, CSV, or XLSX format on a chosen schedule, with alerts triggered the moment there is missed call tracking worth noting, or a call runs longer than expected.
ABOUT CALLATION
Next-Level Call Reporting for Business
Callation is the cloud platform behind clear, dependable call reporting for more than 400 businesses, overseeing upwards of 125,000 extensions across sectors including retail, automotive, aged care, and veterinary services.
- Mitel-Certified Platform
- 24/7 Secure Cloud Hosting
- Professional Reseller Support
- Real Customer Service & Operations
FEATURES YOU LOVE
Why Choose Us
Intuitive
Simple, Clean Reporting Interface
The dashboard highlights what matters and removes what does not, allowing teams to assess performance and identify missed calls without unnecessary clutter.
Reliable
Secure, Cloud-Based Infrastructure
Callation operates on cloud based call tracking infrastructure with automatic data synchronisation, maintaining reporting accuracy whether managing one site or twenty, with no downtime to consider.
Designed for Your Business
Fully Customisable for Your Workflow
Reports can be structured by extension, group, trunk, time period, or outcome, reflecting however the business actually operates.
Powerful Tools for Call Reporting
Clear Dashboards. Faster Decisions.
Call volumes, missed calls, agent performance, and trunk usage are consolidated into a single screen that updates close to real time, without additional setup or noise.
Scales With Your Business
Additional sites and systems can be incorporated while retaining the same clear reporting structure - Callation is designed to grow alongside multi-site operations and multiple connected systems.
Turn Call Data Into Visual Intelligence
Leadership teams can build the exact dashboard they require. Drag-and-drop widgets convert raw figures into business call analytics that are straightforward to interpret and easy to present.
Frequently Ask Questions
Every call holds details worth tracking - who called, how long they were on hold, whether it was missed, and how it was ultimately handled. This software captures all of it automatically, so the information is always on hand.
A lot of platforms out there are fiddly to configure and hard to make sense of. Callation takes the opposite approach - clean data, a fast setup, and reports that make sense to anyone on the team.
The schedule, format, and recipients are configured once, and Callation takes care of everything from there.
Yes - that's actually where it delivers the most value. Instead of juggling separate systems per site, everything comes together in one place.
Faster than most expect. There's no real learning curve, and most teams are going through their own reports within days of logging in for the first time.
Callation’s reporting across all facets of our business voice communications is invaluable – from customer trend insights to live dashboards that keep every level of the team informed. The support team is fantastic and the product just keeps getting better.
Ricky Schmidt
Callation gives us clear visibility into every customer interaction. The live dashboards keep our team informed in real time, and the support is outstanding. An essential tool for how we operate.
Emily Smith
Callation gives us clear visibility into every customer interaction. The live dashboards keep our team informed in real time, and the support is outstanding. An essential tool for how we operate.
Emily Smith
Everything Your Business Needs in One Platform
Cloud Reporting
Call Accounting
Call Analytics
Extension Report
Group Reports
Trunk ReportsCustom ReportsCloud ReportingCall AccountingCall AnalyticsExtension ReportGroup ReportsTrunk ReportsCustom ReportsNewsletter
Multi-System Support
Secure Data Hosting Automated Scheduling
Cloud Reporting
Call AccountingCall AnalyticsNewsletterMulti-System SupportSecure Data Hosting Automated SchedulingCloud ReportingCall AccountingCall AnalyticsProud Mitel Technology Network (MTN) Partner
Callation is an authorised Mitel Technology Network partner, holding official MiVoice Business certification.
Built for Mitel
Recognised as an approved Mitel solution, eligible for full Mitel MSA support.
MTN Partner
Officially certified after passing Mitel’s Interoperability testing program.
MTN Certified
Verified member of the Mitel Technology Network for trusted third-party solutions.
Mitel approved
Recognised as an approved Mitel solution, eligible for full Mitel MSA support.
Experience Callation Firsthand
Connect with Callation and see how intelligent call reporting software delivers complete visibility and real efficiency for your business.
Callation is a cloud-based platform built to deliver clear performance insights, automated reporting, and scalable business visibility for modern organisations of all sizes, helping teams make faster, smarter and more informed decisions every day.